The Sales Administrator position in Giyani presents a strong opportunity for experienced individuals who are passionate about customer service, sales growth, and administrative excellence. This role is ideal for candidates who have a solid background in retail, building materials, or sales coordination and are ready to contribute to a fast-paced and customer-focused environment.
Job Overview
The Sales Administrator plays a critical role in supporting business growth through accurate quotations, effective customer interaction, and efficient coordination of deliveries and store operations.
Key Job Details
- Position: Sales Administrator
- Location: Giyani, South Africa
- Job Type: Full-time (External Applications)
- Industry: Retail / Building Materials / Sales Operations
- Experience Level: Mid to Senior Level
- Salary: Approximately R6,200 per month
Salary and Benefits
Remuneration
- Monthly Salary: Approximately R6,200
Additional Benefits
- Opportunity to work in a customer-focused retail environment
- Exposure to sales, logistics, and operational management
- Development of administrative and leadership skills
- Potential for career growth into supervisory or management roles
Purpose of the Role
The primary objective of this role is to drive sales growth through customer engagement, accurate costing of building plans, and efficient service delivery. The Sales Administrator ensures that all processes related to quotations, deliveries, and customer service are handled professionally and accurately.
Key Objectives
- Increase sales through effective customer interaction
- Provide accurate quotations and cost estimations
- Maintain high standards of merchandising and housekeeping
- Ensure efficient delivery coordination
- Support overall store operations and team performance
Minimum Requirements (Structured in Point Form)
Applicants must meet the following requirements:
Educational and Experience Requirements
- Grade 12 (Matric) qualification
- Minimum of 5 years related experience in a similar role
- OR at least 10 years of general work experience
Technical and Professional Requirements
- Plan reading experience (advantageous)
- Strong numerical and calculation skills
- Computer literacy (essential)
Communication Requirements
- Ability to communicate effectively in English
- Ability to communicate in the dominant local language
Work Readiness and Competency Requirements
Core Skills
- Strong organizational and planning skills
- Ability to work under pressure
- Excellent customer service skills
Personal Attributes
- Attention to detail and accuracy
- Professional and reliable
- Ability to work independently and in a team
Key Responsibilities and Duties
The Sales Administrator role involves a wide range of responsibilities across sales, customer service, and operations.
Sales Responsibilities
- Prepare and issue accurate quotations to customers
- Follow up on quotations to convert them into sales
- Manage special orders and ensure proper processing
- Read and interpret building plans for costing purposes
- Conduct competitor analysis to maintain competitive pricing
- Promote customer loyalty programmes
Customer Service Responsibilities
- Manage the customer service desk effectively
- Address and resolve customer complaints promptly
- Ensure all customers are assisted efficiently
- Maintain professional telephone etiquette
- Ensure timely response to customer inquiries
Delivery Coordination Responsibilities
- Manage and oversee delivery schedules
- Ensure correct delivery charges are applied
- Monitor timely dispatch of deliveries
- Communicate delays to customers and provide solutions
Store Standards and Operations
- Maintain merchandising standards and store layout
- Implement pricing updates according to company policies
- Ensure adherence to planograms and store presentation
- Complete daily operational checklists
People Management Responsibilities
- Ensure team members are present and available
- Coordinate activities of General Assistants and Sales Advisors
- Ensure staff are trained and supported
- Monitor team performance and task completion
Safety and Compliance Responsibilities
- Ensure compliance with Occupational Health and Safety standards
- Monitor use of protective equipment
- Promote safe handling of equipment and materials
Security Responsibilities
- Monitor for suspicious activities in and around the store
- Ensure password and data security
- Report any security concerns promptly
Skills and Competencies Required
Employers are looking for candidates who demonstrate a strong combination of technical ability and interpersonal skills.
Technical Skills
- Numerical accuracy and costing ability
- Computer proficiency
- Understanding of sales processes
Interpersonal Skills
- Strong communication skills
- Customer-focused mindset
- Ability to build relationships
Personal Strengths
- High level of integrity
- Strong attention to detail
- Ability to manage multiple tasks
Work Environment and Expectations
This role requires working in a busy retail environment where customer satisfaction and operational efficiency are key priorities.
What to Expect
- Fast-paced work environment
- Regular interaction with customers
- Handling multiple responsibilities simultaneously
- Working under pressure to meet deadlines
Company Values and Work Ethic
The role emphasizes strong professional values that guide daily operations and interactions.
Core Values
Integrity
- Maintain honesty and transparency
- Handle sensitive information responsibly
- Deliver on commitments
Accuracy
- Ensure all tasks are completed correctly
- Pay attention to detail in all processes
- Minimize errors through careful checking
Client Focus
- Understand and respond to customer needs
- Provide friendly and professional service
- Build positive customer relationships
Personal Development
- Continuously improve skills and knowledge
- Seek feedback and learning opportunities
- Participate in training and development
Career Growth Opportunities
This role provides a pathway for advancement within the retail and sales industry.
Potential Career Paths
- Sales Supervisor
- Store Manager
- Operations Coordinator
- Customer Service Manager
The experience gained in this role can also open opportunities in other sectors such as construction, logistics, and supply chain management.
Application Tips for Success
To increase your chances of being selected, consider the following:
Helpful Tips
- Highlight relevant experience in sales or retail
- Emphasize customer service achievements
- Demonstrate strong numerical and organizational skills
- Prepare a professional and well-structured CV
- Show your ability to work under pressure
Important Considerations
Applicants should take note of the following:
Key Notes
- Only shortlisted candidates will be contacted
- Meeting requirements does not guarantee selection
- Candidates must demonstrate professionalism and reliability
- The role requires a strong commitment to customer service
